The Process

It Really Is This Simple

Three steps. No phone calls needed. No waiting in line. Your time in Tulum is precious — we built our service around that.

Pick & Book

Step One

Choose Your Bikes Online

Browse our fleet of 70 bikes — beach cruisers, children's bikes, tricycles, and family bundles. Select your rental dates and see live availability. Book with a card in under 3 minutes, or message us on WhatsApp if you'd prefer to chat first.

Live Availability

Real-time stock — no double bookings

Payment

Card online or cash on delivery

Booking Window

As little as 2 hours before delivery

Confirmation

Email receipt sent instantly

We Deliver

Step Two

We Bring the Bikes to You

Tell us your address — Airbnb name, hotel, cenote, jungle villa, anywhere in Tulum. Our team delivers before your chosen time, fits each bike to your height, shows you the lock combination, and answers any questions. Delivery takes less than 5 minutes once we arrive.

Delivery Zone

All of Tulum — no distance limit

Delivery Hours

8am – 7pm, every day of the year

What's Delivered

Bike, lock, basket, helmet if requested

Fit Adjustment

Seat & handlebar height set on the spot

Ride & Return

Step Three

Ride Tulum. We Handle Pickup.

Explore at your pace — the ruins, the cenotes, the beach road, the jungle paths. When your rental ends, leave the bikes at your accommodation and let us know. We pick everything up for free. No need to be there in person.

Pickup

Free — just leave bikes at your door

Extensions

WhatsApp us — we extend on the spot

Roadside Issues

Technician available 10am–4pm daily

Lost Key?

WhatsApp us — we sort it, no drama

Booking Options

Three Ways to Book

Choose whatever's easiest. Online booking is fastest, but we're always on WhatsApp if you'd rather chat.

Fastest

💻

Book Online

Live availability, instant confirmation, no phone tag. Pay by card now or cash on delivery. Takes under 3 minutes.

Browse Fleet & Book →

💬

WhatsApp Us

Message +52 984 209 0094 in English, Spanish, or French. We reply within minutes during business hours.

Open WhatsApp →

📞

Call or Text

Prefer to speak? Call us during business hours: 8am–7pm daily. We speak English, Spanish, and French.

Call +52 984 209 0094

From Booking to Riding

What a Typical Rental Looks Like

Here's the full experience from the moment you book to the moment we collect your bikes.

📱

Day 1

You book online (3 min)

Pick bikes, enter your Tulum address and preferred delivery time. Pay by card or choose cash on delivery. Instant confirmation email arrives.

🔔

-30 min

We send a WhatsApp to confirm we're on our way

A quick heads-up message so you know exactly when to expect us. You can share exact location or pin if needed.

🚚

Delivery

Bikes arrive at your door

Our team unloads, fits your bike to your height, explains the lock, and hands over any extras (helmet, baby seat, etc.). Takes about 5 minutes.

🚲

All Yours

Explore Tulum at your pace

Cenotes, ruins, beach clubs, jungle paths. The bike is yours for the full duration. Need help or have a flat? WhatsApp us and we're on our way.

📅

Day N

Want to extend? Just WhatsApp

Loving Tulum? We can extend your rental in minutes at the appropriate rate. No need to return the bike — we adjust and continue.

✅

End of Rental

Leave bikes outside. We collect. Done.

No need to be present. Just lock the bikes outside your accommodation and let us know by WhatsApp. We handle everything else. That's it.

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Lock Always Included

Every bike comes with a quality lock. We show you the combination on delivery.

🛠️

Bike Inspected Before Delivery

Tyres, brakes, chain checked before every rental. If something's not right, we replace it.

💬

We Speak Your Language

English, Spanish, French — same team, same quality of service.

📍

We Find You

Jungle villa with no street address? We deliver. Send a WhatsApp pin and we're there.

Ready to get started?

Browse our full fleet and book your bikes in under 3 minutes.

See Our Bikes → View Pricing

Book. Relax. We Deliver.